Nexttime please give more details like the phone model and OS. In the meanwhile, you can try a hard reset - yes - you will perhaps lose all data in the internal memory. If you have a micro SD card in the phone, remove it. Try pressing Vol UP and Power for > 6 seconds. If you get a menu, then select factory reset.
Myvideo shows how to reset an Alcatel one touch or At&t Alcatel Ideal phone. See how to unlock android phone through a Alcatel hard reset. It's easy to reset an Alcatel one
1 Posted: Mar 14, 2016. Options. This will help shut it down. Turn off the device.
Tohard reset an Alcatel One Touch, you will need to power off the device and make sure it has been completely turned off. Once the device is turned off, you will need to press and hold the Volume Up and Volume Down buttons, as well as the Power button, simultaneously. You should then release all the buttons when an Android logo appears
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